Accessibility Tools
- Increase text
- Decrease text
- High contrast
- Negative contrast
- Add grayscale
- Remove grayscale
- Add lightbackground
- Remove lightbackground
- Reset
Contact Us
Find answers to common questions in our Help Center
Still need help? Select a topic in the form below and your inquiry will be directed to a member of our team.
To ensure you receive our response, please ask your IT department to add usgbc.org and gbci.org to your organization’s list of trusted senders.
Other ways to contact us:
By phone
We are available for calls Monday through Friday from 9 am to 5:30 pm Eastern time.
En Español
Por teléfono, llámenos y seleccione la opción 2.
Por email, escríbanos a info@usgbc.org.
Estamos aquí para ayudarle.
Em Português
Lamentamos que ainda não podemos oferecer suporte por telefone em Português do Brasil. Por favor, entre em contato com o GBC Brasil diretamente ou e-mail sua pergunta e nós estaremos mais do que feliz em ajudá-lo.
Within the United States: 1-800-795-1747
Outside the United States: 1-202-742-3792
By mail
Due to our current teleworking status, all checks must be mailed to our lockbox via United States Postal Service (USPS) to ensure proper processing and to avoid any service disruptions.
For education products or merchandise or for membership payments:
U.S. Green Building Council:
P.O. Box 404296
Atlanta, GA 30384-4296
For certification- and credentialing-related payments:
Green Business Certification Inc.
P.O. Box 822964
Philadelphia, PA 19182-2964
U.S. Green Building Council, 2101 L Street, NW, Suite 600, Washington, DC 20037 (Thank you for using the instructions above for checks. This address does not accept checks.)
Customer Service
At USGBC our customer service team goes above and beyond.See what our customers have to say about our service »
Awards
2018 International Business Awards – Customer Service Team of the Year: Bronze winner
2017 International Business Awards – Customer Service Team of the Year: Gold winner
2017 American Business Awards – Customer Service Team of the Year: Silver winner
2017 Stevie Awards for Sales and Customer Service – Front-line Customer Service Team of the Year: Bronze winner
2016 International Business Awards – Customer Service Team of the Year: Gold winner
2015 International Business Awards – Customer Service Team of the Year: Gold winner
2015 American Business Awards – Customer Service Team of the Year: Silver winner
2015 Stevie Awards for Sales and Customer Service – Front-line Customer Service Team of the Year: Silver winner
2014 International Business Awards – Customer Service Team of the Year: Silver winner
2014 American Business Awards – Customer Service Team of the Year: Gold winner
2014 Stevie Awards for Sales and Customer Service – Front-line Customer Service Team of the Year: Silver winner
2013 International Business Awards – Customer Service Team of the Year: Bronze winner
2013 American Business Awards – Customer Service Team of the Year: Bronze winner
2013 Stevie Awards for Sales and Customer Service – Front-line Customer Service Team of the Year: Bronze winner